Refund Policy

At GPD (Ghar Pe Diagnostics), we are committed to ensuring that our customers receive the highest standard of service and care. Your satisfaction is our priority, and we work diligently to deliver on our promises. However, we recognize that there may be situations where a refund request is necessary. This refund policy outlines the conditions, processes, and timelines for issuing refunds. Please read this policy carefully to understand your rights and responsibilities.

1. General Guidelines for Refunds

Refunds at GPD are issued only under specific conditions. We strive to be transparent and fair in our approach. Refund requests will be evaluated based on the following principles:

• Refunds are applicable only under the conditions mentioned here.
• Refund requests must be submitted within the specified timeline for the respective service.
• Refunds are processed only for payments made directly through GPD’s official platform or authorized payment channels.

2. Eligibility for Refund

You may be eligible for a refund under the following scenarios:

2.1 Non-Delivery of Services

• If a booked servicesuch as home sample collection, doctor home visit, diagnostic test, or any other offeringwas not delivered due to operational errors or delays attributable to GPD.
• Example: A phlebotomist did not arrive for a home sample collection at the scheduled time without prior notice or an offer to reschedule.

2.2 Service Delays

• If there are unreasonable delays in delivering the service without prior communication.
• Example: A scheduled lab test or doctor visit is significantly delayed without notification.

2.3 Incorrect Charges

• If you were charged incorrectly or charged for services that were not delivered, you are eligible for a refund of the excess or incorrect amount.

2.4 Technical Errors

• If the payment was deducted due to a technical error but the service booking failed, you may request a refund.

2.5 Subscription Errors

• If a subscription plan was incorrectly activated, renewed, or cancelled due to technical issues and resulted in an unintended charge.

3. Non-Refundable Scenarios

Refunds will not be provided in the following circumstances:

3.1 Change of Mind

• Refunds will not be given if you change your mind after booking a service.

3.2 Partially Used Services

• Services that have been partially availed are not eligible for refunds.
• Example: A doctor consultation already completed cannot be refunded.

3.3 Missed Appointments

• If you miss a scheduled appointment or are unavailable at the booked time without prior notice within the cancellation window.

3.4 Non-Compliant Use

• Refunds will not be issued if services are terminated due to a breach of GPD guidelines or misuse of services.

4. How to Request a Refund

To request a refund, follow these steps:

1. Contact Support:

   Email us at: support@gpd.com

2. Provide Required Information:

   Include the following in your refund request:

   • Booking ID or transaction ID
   • Date and time of booking or service
   • Description of the issue
   • Any supporting documents (screenshots, receipts, etc.)
3. Verification and Review:

   Our team will review your request and may reach out for additional information if required.

4. Approval and Processing:

   Refunds that meet eligibility criteria will be approved and processed within the specified timeline.

5. Refund Processing and Timelines

• Approved refunds will be credited back to the original payment method.
• Depending on your bank or payment provider, refunds may take additional time to reflect.
• Delays caused by external payment processors are beyond GPD’s control.

6. Subscription Refunds

• Subscription refunds are subject to these conditions:
• Refund requests must be submitted within [X days] of subscription activation.
• No refunds for partially used subscription periods.
• To stop future billing, submit cancellation before the next renewal date.

7. Customer Responsibilities

• Review service details before booking.
• Report issues immediately upon noticing them.
• Provide accurate information for refund evaluation.

8. Disputes and Escalations

If you disagree with a refund decision, you may escalate the matter by emailing us at:

support@gpd.com

9. Changes to the Refund Policy

GPD reserves the right to modify or update this refund policy at any time. Changes are effective immediately upon posting on our platform.

10. Contact Us

If you have any questions or need help, contact us at:

• Email: info@gharpediagnostics.com
• Live Chat: Available on our website during business hours